The UK’s favourite mobile network operator has partnered up with the UK’s fastest major broadband provider – and together, we’re ready to supercharge the UK.
We’re two of the UK’s most iconic brands, combining 46 million+ broadband, mobile, phone and home subscribers, and 18,700 employees. We’ve come together to give the UK more choice and better value - it’s good news for customers, communities and businesses all over the country.
Want to know more? Read our FAQs.
Nothing changes for O2 customers right now, and you don’t need to do a thing. But keep an eye out for more ways you’ll benefit from Virgin Media and O2 in the future.
We've also updated the O2 privacy policy and the Virgin Media privacy policy so you know how we'll use your information.
No, we’ll still bring you the same level of customer service you expect from O2.
For now, both O2 and Virgin Media will continue to exist separately, as well as together.
No, your contract won’t change.
No, your bills and Direct Debits will stay exactly how they are and will continue to come from O2.
Not at all. Your signal won’t be affected, you will have the same network experience you normally have on O2. If you ever have any issues, use our network status checker.
No, nothing changes. We'll continue to provide customer service for everyone on O2 through the normal channels on our website, call centres and stores.
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The UK’s favourite mobile network operator: O2 was ranked top out of EE, Vodafone and Three for net promotor score. See the full Ofcom report for further details. This information is correct at the date of publication.
The UK’s fastest major broadband provider: based on Gig1 Fibre Broadband average speed of 1130Mbps against the average speeds of major UK internet service providers. Check out our speed comparison page for more details. This information is correct at the date of publication.
